Founded in 1909, Douglas Golf Club enjoys an outstanding golfing history and a well-deserved reputation as one of Ireland’s finest parkland courses. The original course was designed by golfing legend and 6-time British Open winner, Harry Vardon. The course was subsequently extended and altered by celebrated course architect, Alister MacKenzie, in 1925. The course is set on a plateau overlooking Cork City and Inner Harbour offering spectacular views from both the golf course and the clubhouse. The surrounding 115 acres of century old woodland provide members and guests with a secluded and relaxing atmosphere that is rare for its central location. The club was recently awarded ‘Best Hidden Gem’ in Munster by The Golfers Guide to Ireland in 2014 and 2017, as well as ‘Best Golf Club – 2016 and 2017’ by the Cork Business Awards. The club is particularly well serviced with an 18-hole golf course, bar, restaurant, pro-shop, car parking and, following a recent €300k investment, state-of-the-art practice facilities. Apart from the General Manager, the club employs eleven other people; Course Superintendent, 5 course staff (plus 1 seasonal worker); Bar Manager and 2 bar staff; one Administrator and one Accounts Assistant. Catering and kitchen facilities are franchised out to a third party. The PGA Golf Professional, Stephan Hayes, is also a franchisee and employs 1 x Golf Professional and 1 x Assistant Golf Professional. Club membership is comprised of 1,250 members, including 120 juniors and 100 pavilion members.
DUTIES & RESPONSIBILITIES:
The General Manager will report to the Chairperson of the Management Committee (parent club) and will liaise closely with the members of the respective Management and Golf Committees and their sub-committees.
The main objective of the role is to ensure the management and continued development of the Club in a prudent, service orientated and professional manner and in line with strategies, policies, parameters and budgets set by the Management Committee and its sub-committees. This will include the management and administration of the Club and its employees, safeguarding the Club’s assets, purchasing, maintenance of facilities, income generation and accounting and controls.
- Implement Management Committee policy and decisions, ensuring efficient management of the Club’s affairs and operational requirements.
- Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations and maintenance.
- Ensure effective and open communication enabling visibility to Members and visitors.
- Be a principal key holder for the Club’s premises and act as a main contact for alarm call outs and other emergencies.
- Agree the monthly programme of Club events with the Bar Manager, Caterer, Course Superintendent and Golf Professional.
- Liaise with the Chairman, Captain, President and Lady Captain on a regular basis, ensuring they are fully briefed on matters that may require their respective attention.
- Liaise formally on a regular basis with the Chairman, President, Captain, Lady Captain and Chairmen of the various sub-committees to ensure operational and policy matters are being correctly addressed.
- Ensure compliance with all statutory regulations, including the health and safety regulations, fire regulations, food safety regulations, employment law and Department of Agriculture regulations in conjunction with the Committee/Committee member responsible and report to the Management Committee.
- Attend meetings with outside bodies in the interest of the Club, with the authority of the Chairman.
- Maintain a good relationship with local and national golf clubs and governing bodies. Liaise with the Munster Branch of GUI and ILGU.
- Regularly review all activities of the Club and make recommendations as appropriate to the Management Committee. Advise the Management Committee of any matters requiring attention.
- Maintain regular communication with Members in conjunction with the Management Committee, Men’s Committee and Ladies Committee.
- Receive and deal with all minor complaints. All major complaints will be referred to Management Committee for attention. In any event the Management Committee is to be advised of all complaints and action taken.
- Oversee bookings for societies, golf classics and visitors, ensuring that appropriate systems and arrangements are in place to ensure that all such groups and individuals have an enjoyable experience on their visit to the Club. The General Manager should also seek feedback from visiting parties and seek to promote return visits by, inter alia, providing details of offers and promotions and available dates for the following year.
- Ensure that members, their guests and visitors are aware of, and observe, the rules regarding general conduct and dress on the course and in the clubhouse.
- Promote the Club through liaison with local media and submission of competition results.
- Inspect the property of the Club to ensure that it is being properly maintained. Make recommendations to the Chairman or the Management Committee as appropriate if significant changes are needed, or if your efforts to resolve more minor matters are not being met with success.
- Carry out such other duties as may arise from time to time as directed by decisions of the Management Committee through the Chairman or are considered to be within the responsibility of the General Manager under the job description.
- Manage the Club’s department heads and staff, including franchisees, to ensure delivery of all KPI’s
- Convene and organise General Meetings (including Annual General Meetings and Extraordinary Meetings of the Joint Club, Men’s Club and Ladies Club) and any other meetings are directed by the Management Committee. Coordinate the circulation of the agenda and associated papers for Joint Club general meetings as per the Club Constitution.
- Attend as Secretary and take minutes at Management Committee meetings and Sub Committees meetings, ensuring these are agreed in draft with the Chairman of the meeting within 7 days. In the case of Management Committee meetings, ensure minutes are circulated to all the Committee members and such other as are entitled to receive them within 7 days.
- With the authority of the Management Committee, or its Sub-Committee Chairman if appropriate, to act as agent for the Club in respect of obtaining quotations, making purchases and completing contracts entered into by the Club including all administrative aspects concerning engagement of staff.
- Keep membership records up to date.
- Make application for appropriate licenses/extensions/permissions required by law.
- Organise and publish the annual Diary for members in conjunctions with the Men’s Club and Ladies Club. Organise membership badges for members.
- At least annually review the insurance of the buildings, contents and other risks both for cover and to see that full replacement value is used where appropriate.
- Oversee and report upon all official and approved Club functions, in conjunctions with the Chairman of the appropriate committee.
- Work closely and effectively with the Club Professional to deal with such matters as visiting parties, events competition administration etc.
- Organise annual events and other such functions as are specified by the Management Committee.
- Oversee Club’s stated child protection policy in conjunction with the appropriate committee.
- Working with the Management Committee, ensure that the Club constitution is up to date and relevant.
- Ensure that proper books and records are maintained and balanced monthly for the Joint Club, the Men’s Club and the Ladies Club.
- Ensure all expense control systems are in place with close monitoring of all department expenses. Ensure appropriate forecasting systems are utilized.
- Work with the Finance Officer to produce monthly accounts for the Joint Club. Liaise with the Treasurers of the Men’s Club and Ladies Club, respectively, to ensure that they produce accurate monthly accounts for the Men’s Club and Ladies Club.
- Agree key performance indicators (KPIs) with the Finance Officer and the Management Committee. Report actual KPIs against agreed targets.
- Co-operate with the Finance Officer in the implementation and operation of budgetary control.
- Prepare a draft budget for presentation to the Finance Officer and to the Management Committee.
- Keep records of staff overtime, salaries and wages, casual labour wages, deduction of tax, PRSI and USC, as appropriate, and remit tax and insurance contributions to the appropriate collecting authorities as required.
- Prepare and issue invoices for the collection of subscriptions and any other amounts due.
- Ensure the Professional collects all Green Fees and visitors fees dues to the Club and correctly administers the system of collection.
- Ensure all monies dues to the Club are remitted on the agreed payment terms and are banked promptly.
- Work with the Finance Officer to prepare the annual accounts, prepare a file for audit, ensure the accounts are audited and that the Annual Report is prepared, printed, approved by the Financial Officer and the Management Committee and issued to members with due notice in advance of the Annual General Meeting.
- Maintain staff records, including Contracts of Employment and record full details of any disciplinary action taken against any employee. Keep records of overtime and of sickness or absence from work other than holiday entitlement and all other relevant matters or information of any employee which concerns the Club
- Ensure the control procedure associated with the Club’s bar stocks is strictly enforced and that a monthly check of all stocks is performed.
- Liaise with the Course Superintendent and the Chairman of the Course Committee and communicate any decision to close and subsequently open the Course to Members and visitors. The prime responsibility for deciding on the fitness of the course shall lie with the Course Superintendent.
- Work with the President, Captain, Lady Captain, Men’s Committee, Ladies Committee and their various sub-committees to ensure that you and the Professional give as much administrative help as possible to the committees and sub-committees in organising events and competitions.
- Make the necessary arrangements for the running of all major inter-club activities being hosted by the Club.
- Be on site for all major golfing events at Douglas Golf Club.
- Ensure the club website is up to date and relevant.
- In conjunction with the Club Professional and any appropriate committee, ensure appropriate teaching programmes are in place and properly managed at the Club, including programmes for Juvenile golf.
- Ensure that club results and events are brought to the attention of local press and other media
- Ensure compliance with GUI / ILGU/governing body directives.
CLUBHOUSE & BUILDINGS
- Work with the Management Committee and its sub-committee to ensure the maintenance and security of the Club’s buildings, fixtures and equipment.
- Ensure that the Bar Licence is successfully renewed annually
- Ensure compliance with all fire regulations, that all inspections and certifications are in place, and all staff trained in fire related matters
- Ensure that a daily and weekly cleaning programme for the Clubhouse facilities is in place and correctly implemented
- Implement the decisions of the Management Committee, the Course Committee, and any other subcommittees.
- Oversee the management of the catering function, which could include maintaining good working relations with the Caterer, or overseeing the operations of in-house catering facilities in the Club.
- Ensure that notice boards are up to date and that the honours boards are updated and trophies engraved in a timely manner.
- Work with the Management Committee or any of its sub-committee on maintaining the membership numbers within the parameters set out by the constitution and the Management Committee.
- Maximise the value received from visitors including green fees, bar and restaurant and open days. Ensure that the visitor, professional, bar and catering offerings are coordinated to maximise the revenue for the Club, within parameters agreed by the Management Committee.
- Establish a marketing plan for the club on an annual basis to be approved by the Management Committee.
- Oversee the management of the Club’s Website and other digital media to ensure that they are used effectively for communication with members and external parties and that the website reflects the latest promotions and sells the Club effectively to members, potential members and visitors.
- Maintain good relationships with the Club’s neighbours and other external organisations, bodies and authorities.
- Manage the public profile of the Club. Monitor publicity, articles and advertising to ensure that it is appropriate.
Note: in-house IT Systems; Clubview, Club-Minder, BRS, Handicap Master and Sage
- 3rd level degree or Professional accreditation with a recognised body, preferably in the areas of Business, Finance or Hospitality.
- Assured personal presence with demonstrated leadership skills incorporating a sensible and motivational approach to leading a dedicated team
- A minimum of 5 years’ senior management experience to include substantial operations and budgetary responsibility.
- Proven capability in terms of managing budgets, preparing accurate and precise financial information and commercial acumen.
- A knowledge and an appreciation of the game of golf, its activities and its traditions.
- A strong service ethos, excellent customer service skills and attention to detail.
- Positive demeanour, demonstrating high levels of energy and enthusiasm.
- Natural people skills and an ability to comfortably engage with diverse stakeholders such as Management Committees, Club Officers, committees, the general membership, staff, visiting groups & individuals and external agencies.
- An ability to train and guide club officers, committee members and volunteers.
- Excellent verbal and written communication skills combined with a common sense approach to decision making and management.
- Candidates must be self-sufficient and have excellent reporting, organisational and IT skills.
- An awareness of social media platforms and an appreciation of the value of appropriate usage (Facebook, Twitter, etc.)
- A working knowledge of relevant employment law and H&S legislation.
- Previous experience of closely working with or reporting to a Board is an advantage
For a confidential discussion, please contact Liam on +353-61-633303.
Applications are invited by email and are to be sent to firstname.lastname@example.org no later than 5.00pm pm on Friday, November 9th.
All applications will be treated in the strictest confidence.
Douglas GC is an equal opportunities employer.